Frequently Asked Questions
Retail Customers:
The best way to place orders is through the Noorart website. It is the fastest and most convenient method. Another option is to send your order to
Noorart by fax, mail or email.
You can do this by using the website to add the items you want to purchase to your online shopping cart “Photo 1”. After filling your cart, do not check out. Instead, print the “My Cart” page “Photo 2”. Include this page along with your shipping address, phone number and email address "Photo 3”. Orders that are not placed through the website will not be processed until ayment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.
Schools and Wholesale Customers:
Schools and wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing. In addition, schools and wholesale customers also have the option of ordering by phone.
Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.
Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:
Your printed shopping cart pageYour name, address, email and telephone number The check (made out to Noorart Inc.) with the final amount (including shipping charges as well as tax for Texas customers).
To the address below:
Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA
Orders will be shipped after payment is received. For payments by check, items will be shipped up to ten business days after the order is received. If you choose to pay using PayPal, PayPal typically takes five business days to release the payment.
For more information about PayPal, visit the Paypal Help Center
If your order contains items we do not have sufficient inventory of, the following may occur:
Some items can be back ordered, meaning that we will ship them to you as soon as they become available. A notice will appear below items that can be back ordered, informing you of the estimated date of arrival for these items.
Items that can’t be back ordered may not be added to your order. You will not be allowed to check out until these items are removed from your cart. In this case, remove the items from your cart, but note the titles and desired quantities in the comments field before placing your order. We will try our best to restock these items and add them to your order, but we can’t offer a guarantee.
For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.
You may cancel an order that has not yet shipped. There is no fee for such a cancellation.
If the order has been shipped, but you still haven’t received it: refuse the shipment and inform Noorart. You will be refunded the cost of your order minus the original and return shipping charge.
If you have already received the shipment: please refer to our return policy.
There are plenty of ways to find the items you’re looking for:
The fastest way is to search for items using the search box located at the top of each page. You can reduce the number of search suggestions by selecting the suitable item type from the “All Categories” dropdown list located inside the search box.
If you are looking for a curriculum to meet your specific needs, you can use our main menu where our curriculum categories are listed based on type and level, then; description and page samples are available for each category to help in curriculum selection.
You can browse through main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year-old child, browse through "Easy Shopping >>Shop by Age >> 4 - 8 Years" then use the filter “Type” available at the left side to keep only books Or if you are looking for items focusing on family, check "Shop by Theme >> Islamic Zone >> Family and Life" and then use the filters “Type” and “Age” to keep only the items that are suitable for you.
For suggestions regarding an item we don't currently sell email us at info@noorart.com
a. Keep checking the site. Some of our best deals last only a few days (like deals of the week).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. Like us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!
For 99% of items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at info@noorart.com.
Also check our price match guarantee policy details at Price-Match
Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.
Please remember that we offer a special discount for religious schools. (financially supported by their members). And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.
Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.
Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.
Of course! Sign in using the same email address and password used to place your previous orders. From “My Account” drop down list; select“ My Orders”. A list of all of your previous will be displayed with the button“ Reorder” available next to each order number. Locate the order/orders in which you want to reorder items from.
Once you click the “Reorder” button all order items will be listed and you can select the quantity you want from each item. Once you are done with the items in this order you can either click on“ Reorder & checkout” or “Add to cart” if you need to add other items.
a. You will receive an invoice by email when your payment is processed.
b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar).
c. expand the “Orders” list located at the left side of the page and click on “Receipts” to open the receipts page.
d. use the filter to select the time interval where your invoice was created.
e. click on the receipt you want and then click on “Download as PDF” to save a copy on your PC.
No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.
Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.
a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Visit this page for more information about our Preview Service)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at info@noorart.com.
A Noorart gift certificate is the perfect gift. It is a unique, economical (no shipping costs) and practical choice. You choose the amount of the certificate. A sales receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Then, the recipient can use the certificate to purchase any title of his/her choice from our vast selection of books, toys, audio and video tapes.
a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.
During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.
Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.
Schools that are financially supported by their members and Nonprofit qualify for a special discount on their purchases from Noorart.com:
Order Total: $1 - $500 ⇨ 15% discount
Order Total: $500 - $1,000 ⇨ 20% discount
Order Total: $1,000 and above ⇨ 25% discount
* Please contact Noorart with your school’s information to receive this discount.
* If you are eligible for a discount, we will apply it after shipping your order and will email you the final invoice.
Selecting the right curriculum for your school can be a challenge. Noorart is pleased to offer our new preview service. Schools may now order copies of any curriculums to preview before purchasing their main order for their students.
How it works:
- Select the curriculums which most closely meet your needs.
- Order your preview copies with one¬ way free shipping.
- Take 30 days to review your sample previews.
- Choose the best curriculum for your students.
- Return any preview copies you do not need.
To qualify:
- Only one (1) copy per title may be ordered.
- Maximum order may not exceed $500.
- Customer must pay shipping on any returned items.
-All teachers’ editions, supplementary and enrichment products are excluded from the preview service.
Note: sample preview service is only available for Schools in US.
After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply google the tracking number to know where your order is. Alternatively, you can click on “My Account” at the top of the screen. in "My Account" page you will be able to view your most recent orders and the tracking number for each one, in case you cant find the order you are looking for click on "View All Order History" and then use the filter to include the date of the order you are looking for. the order will be displayed and you can use the tracking number to track the shipping progress.
If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if you cannot find the email and we can inform you of your order’s status.
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.
Special Offer for USA & Canadian Schools
Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)
Most confirmed school orders are processed within 1-3 business days. However, expect longer processing times between July and October of every year. If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.
Most confirmed wholesale orders are processed within 1-4 business days. However, expect longer processing times between July and October of every year.
*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.
Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.
Shipping costs are calculated based on the carrier you choose to ship with (FedEx or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.
You can use the shipping estimator at checkout to find the least expensive shipping method.
Click here for shipping options and estimated delivery time.
As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.
Click here to read the "Return Policy".
Click here to download the "Return Form".
Click on “Login/Signup”, click the "Recover password" link. It will ask you to enter the email address you used when you first registered, Enter your email address and click on the Recover button then continue with the verification steps.
You will receive an email with subject line Customer account password reset, from info@noorart.com, The email will include a link to reset your password.
We respect your privacy. Noorart promises not to sell, lease or share your private information with anyone. If you decide at any time to unsubscribe from our mailing list, your email address will removed from our lists and will not receive any promotional emails. You will continue to receive emails related to the status of your order, or if you make a request for correspondence with Noorart regarding an issue, or if you request to be notified regarding the availability of a specific item that was out of stock.
As per Noorart's partnership with EastWest Souk, we reserve the right to share all client and customer information with the EastWest Souk company and personnel.
Adding items to your wish list:
On each item’s page, there is an "Add to wish list" button.
Click on the Wishlist icon available at the left of each website page in order to manage your Wish lists. Come back to them once you decide to submit an order.
Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.
To change your address:
Prepare your order by adding the items you want to purchase to your cart. Click on "Proceed to checkout". at the “Shipping” stage in checkout click on the “Change” link available next to the "Ship to" address and you will have the option to either use an old address or to add a new one.
USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.
* FedEx does not ship to the Virgin Islands.
You can now earn points with every Noorart purchase! Collect points and use them on future purchases. With each purchase made from Noorart, your points are automatically awarded (excluding shipping and taxes.) You can enjoy even more of our quality products without breaking the bank. Earn while you learn!You can also earn 20 points for every review you submit. Your opinion is important! Reviews help other customers make the best decisions about the products they buy. You can submit one review for each of the products you have ordered. (Only one review per product, please.)
Program Description:
You earn ONE (1) point for each dollar you spend, excluding shipping and taxes. For every TEN (10) points you earn, your account will be credited with ONE (1) dollar, which can be spent on a future purchase. A minimum of 100 points is necessary for redemption. This program is for retail customers only. Wholesalers and schools are not eligible for this program. Points earned will be stored in your account. If you forget your password, please use the "forgot my password" link instead of opening a new account. Points earned in one account cannot be applied to any other account. Points are deducted for any returns. Discounted items may not be eligible for the reward program. Please check the item page for eligibility.
How to Redeem your Points?
First Log into your Noorart account and you will be redirected to "My Account" page then Click on the "Rewards" Link. After that On rewards tab you can choose the Gift Card amount then click redeem.
You will receive a confirmation email containing a coupon code, which can be applied to your next purchase if you enter the code in the "Gift Card" field on the checkout page. Your reward amount will automatically be deducted from the purchase amount.
You can view all of your orders on Noorart.com. Simply follow these steps:
Sign in using the same email address and password used to place your previous orders. From “My Account” drop down list; select “My Orders”. A list of all of your previous orders will be displayed with the button“ Reorder” available next to each order in case you want to reorder any item.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
