Ordering

Retail Customers:

The best way to place orders is through the Noorart website. It is the fastest and most convenient method. Another option is to send your order to
Noorart by fax, mail or email.

You can do this by using the website to add the items you want to purchase to your online shopping cart “Photo 1”. After filling your cart, do not check out. Instead, print the “My Cart” page “Photo 2”. Include this page along with your shipping address, phone number and email address "Photo 3”. Orders that are not placed through the website will not be processed until ayment is received through one of the accepted payment methods. Retail orders are not accepted over the phone.

Schools and Wholesale Customers:

Schools and wholesale customers may use the same two options available to retail customers. Again, we recommend ordering online for convenience and expedient processing. In addition, schools and wholesale customers also have the option of ordering by phone.

Customers may choose from a variety of payment methods, including MasterCard, Visa, Discover, American Express and PayPal. Money orders and checks are also accepted, but orders will not be fulfilled and shipped until after check clearance (typically two weeks after the check is received.) All checkout pages are protected with SSL encryption. All payment must be completed at the time of the order.

Use the website to add the items you want to purchase to your online shopping cart. After filling your cart, do not check out. Instead, choose the “estimate shipping” option to display your total cost. Then print the “View Cart” page. Mail the following items:

Your printed shopping cart pageYour name, address, email and telephone number The check (made out to Noorart Inc.) with the final amount (including shipping charges as well as tax for Texas customers).

To the address below:

Noorart, Inc.
1356 Exchange Dr.
Richardson, TX 75081
USA

Orders will be shipped after payment is received. For payments by check, items will be shipped up to ten business days after the order is received. If you choose to pay using PayPal, PayPal typically takes five business days to release the payment.

For more information about PayPal, visit the Paypal Help Center

If your order contains items we do not have sufficient inventory of, the following may occur:

Some items can be back ordered, meaning that we will ship them to you as soon as they become available. A notice will appear below items that can be back ordered, informing you of the estimated date of arrival for these items.

Items that can’t be back ordered may not be added to your order. You will not be allowed to check out until these items are removed from your cart. In this case, remove the items from your cart, but note the titles and desired quantities in the comments field before placing your order. We will try our best to restock these items and add them to your order, but we can’t offer a guarantee.

For out of stock items that cannot be back ordered, you can also use the “Email Me When Available” feature (which will appear in place of the “Add to Cart” button on the item’s page), and we will inform you as soon as these items become available. The email you receive when an item is back in stock in no way obligates you to buy it.

You may cancel an order that has not yet shipped. There is no fee for such a cancellation.

If the order has been shipped, but you still haven’t received it: refuse the shipment and inform Noorart. You will be refunded the cost of your order minus the original and return shipping charge.

If you have already received the shipment: please refer to our return policy.

There are plenty of ways to find the items you’re looking for:

The fastest way is to search for items using the search box located at the top of each page. You can reduce the number of search suggestions by selecting the suitable item type from the “All Categories” dropdown list located inside the search box.

If you are looking for a curriculum to meet your specific needs, you can use our main menu where our curriculum categories are listed based on type and level, then; description and page samples are available for each category to help in curriculum selection.

You can browse through main categories according to what you're looking for. For example, if you are looking specifically for books suitable for your 7-year-old child, browse through "Easy Shopping >>Shop by Age >> 4 - 8 Years" then use the filter “Type” available at the left side to keep only books Or if you are looking for items focusing on family, check "Shop by Theme >> Islamic Zone >> Family and Life" and then use the filters “Type” and “Age” to keep only the items that are suitable for you.

For suggestions regarding an item we don't currently sell email us at info@noorart.com

a. Keep checking the site. Some of our best deals last only a few days (like deals of the week).
b. Join our mailing list. Customers who receive our newsletter receive special promotions not usually available to other customers.
c. Like us on Facebook and follow us on Twitter to get exclusive deals, discounts, and promotions!

For 99% of items published/produced in the US, we never exceed the publisher’s list price. If you notice a difference between our price and the publisher’s list price, please email us at info@noorart.com.
Also check our price match guarantee policy details at Price-Match
Items imported from outside the US are very competitively priced. Some imported items may be priced higher than in their original markets to cover shipping, customs, and other costs.
Please remember that we offer a special discount for religious schools. (financially supported by their members). And you can always stay up to date with Noorart special offers by joining our mailing list and checking our website regularly.

Promotional codes are specific codes you enter during checkout to receive special offers, discounts and other promotions.

Join our mailing list to regularly get promotional discounts other customers don’t receive. Please note that promotional discounts are valid only for retail orders placed on our website. They cannot be combined with any other offers or discounts you might have; only one promotional code can be used per web order.

Of course! Sign in using the same email address and password used to place your previous orders. From “My Account” drop down list; select“ My Orders”. A list of all of your previous will be displayed with the button“ Reorder” available next to each order number. Locate the order/orders in which you want to reorder items from.

Once you click the “Reorder” button all order items will be listed and you can select the quantity you want from each item. Once you are done with the items in this order you can either click on“ Reorder & checkout” or “Add to cart” if you need to add other items.

a. You will receive an invoice by email when your payment is processed.
b. You can view and print invoices for all of your orders on Noorart.com. Sign into your account and visit the "My Account" section (using the link in the upper navigational bar).
c. expand the “Orders” list located at the left side of the page and click on “Receipts” to open the receipts page.
d. use the filter to select the time interval where your invoice was created.
e. click on the receipt you want and then click on “Download as PDF” to save a copy on your PC.

No. The address listed on our website is for the warehouse and employees are strictly forbidden from allowing customers in for the customer’s safety. Retail orders can be placed on the website only. Schools and wholesale orders are also accepted by phone or fax.

Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.

a. If you are a school located in the US, you can request a sample and we will ship it to you for free. (Visit this page for more information about our Preview Service)
b. Read the item details and description: we work hard to provide as much information as possible to help you choose the right items!
c. View the sample images or listen to the soundtracks available on the item's page.
d. Call us at 1-888-442-5687 ext 102, or email us at info@noorart.com.

A Noorart Gift Certificate is the perfect gift. It is a unique, economical (no shipping costs or sending it through the mail) and practical choice. You set the certificate amount, a sale receipt will be emailed to you and another email will be sent to the recipient with the certificate amount and number. Now, the recipient can enjoy purchasing any title of his/her choice from our vast selection of books, toys, audio and video tapes.

a. Visit the Noorart gift certificate section.
b. Enter the amount you want the gift certificate for, in US dollars.
c. Enter the sender name in the "From" field.
d. Fill in the recipient name, email address, and any message you want delivered with the email.
e. Click "Add to Cart" and then complete the normal checkout process.

During the checkout process, you will instructed to enter the gift certificate code to claim the gift certificate amount.

Anyone! You can send one to a relative or friend, or give them to your kids or students. You could even enter your own email address and print the code on high quality paper, and then use it as a competition prize.

You can view all of your orders on Noorart.com. Simply follow these steps:

Sign in using the same email address and password used to place your previous orders. From “My Account” drop down list; select “My Orders”. A list of all of your previous orders will be displayed with the button“ Reorder” available next to each order in case you want to reorder any item.