After your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping methods provide a tracking number. Simply google the tracking number to know where your order is. Alternatively, you can click on “My Account” at the top of the screen. in "My Account" page you will be able to view your most recent orders and the tracking number for each one, in case you cant find the order you are looking for click on "View All Order History" and then use the filter to include the date of the order you are looking for. the order will be displayed and you can use the tracking number to track the shipping progress.
If you haven’t received an email with the tracking number within two business days of placing the order, check your junk mail folder. Contact us if you cannot find the email and we can inform you of your order’s status.
Most confirmed* retail orders are processed within 1-2 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services (FedEx Standard Overnight, FedEx Priority Overnight, FedEx 2Day and USPS Express) are processed and shipped in the same day if we get them before 12 noon central time. (FedEx and USPS International services are NOT expedited services. Holidays and weekends are excluded)
Most confirmed school orders are processed within 1-3 business days. However, expect longer processing times between July and October of every year. If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.
Most confirmed wholesale orders are processed within 1-4 business days. However, expect longer processing times between July and October of every year.
*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment issues, incorrect shipping address or unavailable items.
Rush Service fee is charged when you request a guarantee that your order will be processed same day.
Please remember that most orders are shipped same or next business day but we cannot guarantee that.
All requests are handled based on availability. Please contact us to confirm adding this service to your order.
7% of your order total (before discount) will be added to your invoice, a minimum $35 per order.
Processing time does not affect delivery time. Delivery time depends on your location and the shipping method chosen.
We ship world-wide, to all addresses. We also ship to APO/FPO and prison addresses in the USA. We’ve prepared a comparison table to help explain all the shipping methods we use.
Special Offer for USA & Canadian Schools
Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.
As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.
Shipping costs are calculated based on the carrier you choose to ship with (FedEx or USPS), according to the shipping method, order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.
You can use the shipping estimator at checkout to find the least expensive shipping method.
Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.
To change your address:
Prepare your order by adding the items you want to purchase to your cart. Click on "Proceed to checkout". at the “Shipping” stage in checkout click on the “Change” link available next to the "Ship to" address and you will have the option to either use an old address or to add a new one.
USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.
* FedEx does not ship to the Virgin Islands.
Shipping protection: your orders are insured for peace of mind
We've got you covered! We are excited to inform you that all customer orders are now insured against any shipping mishaps.
This means that in the unlikely event of:
your orders are fully protected.
We understand that your satisfaction is of utmost importance, and we want to provide you with peace of mind throughout the shipping process. With our comprehensive shipping insurance, you can confidently place your orders, knowing that we have taken the necessary steps to safeguard your purchases.
Should any issues arise, our dedicated support team is here to assist you and ensure a prompt resolution. Your satisfaction is our priority, and we are committed to providing you with a seamless and worry-free shopping experience.
In case of a lost package, we will contact shipping company and we will update you promptly within 2 business days. Either we find the original package or we will send you a replacement.