Shipping

Once your order is approved and shipped, you will receive an email containing the tracking number. All of our shipping services provide a tracking number, so you can easily track the status of your order. Simply search the tracking number on Google to see where your order is.

Alternatively, you can access your tracking information by clicking on "My Account" at the top of the screen. On the "My Account" page, you'll find a list of your most recent orders, along with the tracking number for each. If you're unable to locate the specific order you're looking for, simply click on "View All Order History" and then use the filter to include the date of the order you are looking for. Once you find your order, you can use the provided tracking number to monitor the shipping progress.

If you haven't received an email with your tracking number within two business days of placing your order, please check your junk or spam folder. If you still cannot find the email, feel free to contact us info@noorart.com, and we’ll be happy to update you on your order’s status.

Most confirmed* retail orders are processed within 1-5 business days. Delivery time depends on your location and the shipping service you have chosen. Retail Orders with expedited shipping services are processed and shipped in the same day if we get them before 12 noon central time. (FedEx/UPS Ground, 3 days seleect and USPS International services are NOT expedited services. Holidays and weekends are excluded).

Most confirmed school orders are processed within 1-3 business days. However, expect longer processing times between July and October of every year. If you want your order to be delivered on a certain day, please make this request at the time of ordering and we will let you know
if we can accommodate. We always suggest placing your order at least two weeks before you need it, to allow ample time for it to arrive inshAllah. Click here for shipping options and estimated delivery time.

Most confirmed wholesale orders are processed within 1-4 business days. However, expect longer processing times between July and October of every year.

*Confirmed: Confirmed orders are those that are ready to ship and do not have any unresolved issues such as payment
issues, incorrect shipping address or unavailable items.

The Rush Service fee is applied when you request a guarantee that your order will be processed on the same day. While most orders are typically processed within 1-5 business days, please note that this cannot be guaranteed without the Rush Service.

All requests for this service are subject to availability, so please contact us 1-888-442-5687 or info@noorart.com to confirm whether we can add this option to your order.

The Rush Service fee is calculated as 7% of your order total (before any discounts), with a minimum charge of $35 per order.

Please note that the processing time does not affect the delivery time. Delivery time is determined by your location and the shipping method you select.

We are proud to offer worldwide shipping to all locations, including APO/FPO addresses and correctional facilities within the United States. 

For your convenience, most of our products are also available through regional platforms: Canadian customers can shop at ewsouk.ca, European and UK customers at Tajoora, and Australian customers at IBC Shopping.

To help you choose the best shipping option, we've prepared a detailed comparison table of our shipping methods.

Unfortunately, we don't offer this service anymore. However, we would like you to know that the packing slip included in shipments does not list item prices or the total order amount. Invoices are only sent by email to the person who placed the order.

Click here for shipping options and estimated delivery time.

As per our return policy, you may choose between a refund to your original payment method or a store credit, provided that items are sent back through an approved return. The refund will be initiated (or the store credit added to your account) once we receive the items. Please note that the cost of items returned without our approval and those not covered by our return policy will not be refunded.

Shipping costs are calculated based on the service you choose to ship with (standard, expedited or express), order weight, and shipping address. Please note that a handling fee is added to each order based on ordered items.

You can use the shipping estimator at checkout to find the least expensive shipping method.

Click here to read the "Return Policy".
Click here to download the "Return Form".

Yes. You can change your address to the drop shipment address to have an order sent directly to them. After changing the shipping address and submitting your order, remember to change the address back to your default address.

To change your address:

Prepare your order by adding the items you want to purchase to your cart. Click on "Proceed to checkout". at the “Shipping” stage in checkout click on the “Change” link available next to the "Ship to" address and you will have the option to either use an old address or to add a new one.

USPS considers the Virgin Islands a US state. Therefore, to ship to an address in the Virgin Islands, please put the United States as the Country and VI as the State in the shipping fields.

* FedEx does not ship to the Virgin Islands.

You can contact us through our contact page! We will be happy to assist you.